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| Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text. |
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 | My notebook's stuck on the Windows XP splash screen (the blue, 'running' bar), help! |  |
| Please shut down the unit completely, unplug the battery and the adapter, leave the unit disconnected from any power source for a minute, plug the adapter only and start up the unit. It should go to windows XP as per normal.
This happens rarely and us |
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| My VR610 notebook's card reader doesn't work from suspend mode. | |
| It's a Windows issue. To fix this problem please go to add/remove programs and remove hot fix KB925528.
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| Windows Vista loading very slow with on-screen message: 'configuring updates'. |  |
| It's a Vista bug, to solve this problem please run Windows Update and install all available updates, or remove hot fix: KB930857. |
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| When typing, the cursor jumps to another part of the text, help! | |
| Please use the combination of 'FN' and 'F3' keys* (please press these keys at the same time) . This action will disable the touchpad. When pressed again it will enable it (for more information please refer to your notebook's manual on the 'D |
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| After the Express Vista upgrade my notebook has some driver problems. | |
| Please update your BIOS from XP to Vista version (Vista BIOS versions start with 7 ex: 7.07,, XP with 1,2 or 3) otherwise some hardware might not fully work even with latest Vista drivers. The BIOS, flash tool and instructions can be found on our global w |
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| Where is the web cam software on PR600? | |
| The drivers are on your unit already however software in not pre installed on the PR600. You can get it from our global web site:
Vista 32/64bit http://global.msi.com.tw/index.php?func=driverfile&dno=2876&i=0
XP 32/64bit http://global.msi.com.tw/index.p |
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| Im having problems with my notebook, whats the first thing to do? | |
| If your unit is working but is experiancing some problems such as: missing file errors, some error messages are popping out from start, unit became slowish or any other software related problem, then you can solve most of such problems using MSI recovery |
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| My bundled TV Tuner's installation software doesn't accept serial number | |
| When the installation of your TV Tuner (Digi Vox) asks you to put in the serial number it doesn't refer the TV Tuner's serial number. It asks for the software's serial number/product key. You can find in on the sleeve in which the CD with the software cam |
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| My copy of Microsoft Office/Norton expired/doesn't accept product key. | |
| Some of our notebooks come with pre-installed Microsoft Office, Norton Internet Security and other. This however, is just a 60 days trail version. We do not provide full version of such software. After the 60 days you can either uninstall the product or p |
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| Windows Vista asks me to type in the product key but does not accept it. | |
| It's a Windows bug. All our notebooks come with already pre-activated Windows Vista. If such situation occurs it's due to Windows error. Microsoft has released information and solution regarding it here: http://support.microsoft.com/kb/931573/en-us
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| The specification of my notebook, as advertised differ from what i got. | |
| If your notebook's actual hardware specifications are different from what they were advertise then there might be few reasons for it:
1. Memory: Most of MSI notebooks have a shared memory. This means that your operating system (Windows) is sharing the |
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| PR600 SD card reader problems | |
| It's a driver issue; units with SD card reader drivers older than v 3.08 may have problems reading some SD cards (specially 1 GB).
To fix it please download and install the latest driver for the SD card reader. You can get it from here: http://msi.com/ |
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| The GX600 TurboBook stuck on black screen (manual overclock) | |
| *!Please do not overclock the TurboBook manually!*
*!Please do not run the TurboBook on 'Turbo Mode' all the time. This feature is for temporary usage. Long term usage without powering it off will speed up the usage of the components and may cause proble |
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| ER710 crashing when playing Vista games (freecell, chess etc.) while run on battery | |
| To fix this software issue please download the latest BIOS for ER 710 from the below link and update your unit. The BIOS update procedure you can find in the download section or directly following the below link.
BIOS for ER710: http://msi.com/index. |
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| GX600 TurboBook BIOS update | |
| If you are experiancing hardware difficulties please always check for latest BIOS updates for your MSI notebook. Specialy for GX600 which has the latest technology including 'Turbo Button' feature and this requires all hardware to work perfectly. The BIOS |
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| Wireless card/Bluetooth/Web Cam not working! | |
| If any or some of these functions are not working then please make sure you have powered them on firstly. To do that please press the corresponding hot key. They are located near the power button above keyboard. Please check manual (available on the 'Driv |
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| Which MSI notebooks are compatible with Vista Service Pack 1? | |
| The answer is here:
http://global.msi.com.tw/html/popup/NB/vista_sp1/vista_sp1.html |
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| CD/DVD drive stopped working. | |
| Please follow the below link to verify if your CD/DVD drive issue is related to this Windows bug:
http://support.microsoft.com/kb/314060
If not then create a ticket or call our notebook hot line. |
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| My notebook is 'dead': screen remains black although there are some lights on it. | |
| First of all don't panic! It can be just a protective mode* which all our notebooks have implemented. To check if it's a fault or is it just the protective mode that has been triggered please:
- take the battery out. It's that black long part at the back |
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| VR601 & PR600 Wireless, LAN connection cuts after a while | |
| It's a compatibility issue with some of users network environment.
For VR601 please update your BIOS to v1.63 or higher and it will fix this issue.
For PR600 update it to v1.69 or higher.
BIOS update instructions can be found here: http://support.m |
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| I have run Windows Vista Updates and now my Microsoft Works is asking for CD? | |
| It's a Vista updates bug. Please read more about it here:
http://www.microsoft.com/downloads/details.aspx?familyid=458985C3-9C6F-4049-81CD-0D0389C81F11&displaylang=en
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| Issues with 'Wind's' wireless connection. | |
| Before following the below instructions, please make sure that you have activated your WiFi card on your MSI Wind. To do that please press at the same time 'FN'+'F11' keys. This powers on and off your Wifi card. If this doesn't help please read on.
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| Wind (Linux ver) WLAN connection issue | |
| If you cannot connect a WLAN AP that is using WEP128 encryption under SUSE Linux 10 SP1 then you will need to downgrade WPA supplicant to version 0.4.8 can resolve the problem. The connection problem is caused by a utility, WPA supplicant (version 0.5.7,) |
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| Wireless in my Wind does not work | |
| Please make sure you have activated the wireless card by pressing FN+F11 keys at the same time. A light on the edge of the unit under a satelite dish symbol should turn green. |
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| Webcam in my Wind does not work | |
| Please make sure you have activated the web cam by pressing FN+F6 keys at the same time. A plug-in windows sound should be heard. Please wait few seconds for the web cam to be activated. You can then use it via web cam supported software. If this won't fi |
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| U115 Hybrid, SSD (C drive) Low Memory Issue | |
| If you have U115 and get frustrated with disk C running out out of space quickly then this might help. First of all bit of clarification regarding this 8GB C drive: the C drive is a SSD drive and should be used for Windows only, to simply speed up the boo |
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| Can't connect wireless (WPA2 encryption) on my notebook (Windows XP SP2.). | |
| Windows XP SP2 can't support WPA2. Please install Microsoft hot fix (KB893357) from the link below:
http://www.microsoft.com/DOWNLOADS/details.aspx?familyid=662BB74D-E7C1-4
8D6-95EE-1459234F4483&displaylang=en
This will fix this particular issue. |
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| Which WiFi is in my NB? Does it support n mode? | |
| We have put together a quick help guide on how to know which card is in your MSI notebook and also if it supports 'n' connection speed. Please simply download it from here: http://support.msicomputer.co.uk/index.php?_m=downloads&_a=viewdownload&downloadit |
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| DVD drive can't read (VR705 CR400 CR700 CR600/CR500) | |
| If you have VR705 CR400 CR700 CR600/CR500 and it's DVD drive is having difficulties in reading the discs please simply install the latest drivers (11.1.0.33; package 15.50) from MSI website, it will fix the nVidia SATA Controller issue. |
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| Hardware Upgrades | |
| ***NOTE: Below MSI upgrade rules does not apply to units bought through stores which hold their own warranty, service and support (such as Argos), please always check first with your place of purchase if their own procedures apply for your unit or are you |
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| I need a power adapter/battery | |
| We do not sell directly but via our customers. CCL-online has a range of power adapters (except gaming ones) and some batteries.
Please visit them (http://www.cclonline.com/) and search for 'MSI battery' or 'MSI power adapter' |
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| CR400, CR500, CR600, CR700 slow when popping up the menus, Starter menu, Run menu, etc. under Windows XP. | |
| If you are experiencing such slow downs please simply follow below BIOS update guide to fix it:
CR400: please update BIOS to A1451NMS.10S or later version.
CR500 & CR600: please update BIOS to
-MCP79MVL B02: A1683NMS.10P
-MCP79MVL B03: A1683N |
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| Argos purchased MSI Notebooks | |
| Please note that all MSI notebooks purchased from Argos come with Argos warranty only. We do hot provide warranty or service (except DOA) for these units and won't be able to help with repairs directly. Argos uses their repair and call centre to deal with |
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| No stamp on warranty card | |
| If your place of purcahse did not stamp your warranty card don't worry, we'll accept and honour the warranty.
Even if it won't reach MSI as long as you have your side of the warranty card with the correct serial number (serial number help: http://msi. |
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| Eseries system randomly hangs, screen goes blank on idle mode | |
| If you have a E series notebook (EX600, EX625 etc.) and you are experiencing: system randomly hangs up and screen turns blue or white during idle mode or surfing internet then you will need to update the BIOS to latest version (1452SMS.11L or later). It's |
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| U200, U2XX web cam on/off issue | |
| If your unit keeps detecting the USB (webcam) device on/off under Win 7 and VISTA here's the fix:
Just download and reinstall this driver which contains the fix for this issue: http://www.msi.com/index.php?func=firmwarefile&dno=11568&i=0
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